I want to play, but I lost my username and/or password. Oh no!

Have no fear! To retrieve your username or password, just click right here. Once you answer your security question, we’ll send a link to the e-mail address you used so you can reset your password.

Still can’t log in? Let us know and we’ll help you out.

I always have trouble logging into my account. Is something broken?

Log-in issues are usually caused by a problem with your internet connection. If you have a good 3/4G signal, try turning off your WiFi connection — smartphones can sometimes get confused about which connection to use.

You can also try connecting from a different part of the location. There might be a weak signal where you’re sitting.

It keeps telling me my e-mail address is already in use. What gives?

Even if you’ve never played Tap TV before, you might have created an account for one of our other products like AMI BarLink. Both apps were developed by AMI Entertainment Network, so you can use the same login for both. (Megatouch Live player account logins created before 2013 will also work.)

If you can’t remember the username for your account, just click here and enter your e-mail address. We’ll send you a link to retrieve your login info.

Still can’t find a solution to your problem? Let us know and we’ll look into it.